Refund Policy

Refund & Return Policy

Last Updated: August 26, 2026

At Dearly Kindled, we create personalized candles designed to make meaningful moments even more special.

Because many of our products are customized specifically for each customer, our return and refund policy includes special conditions for personalized products.

Please read this policy carefully before placing an order.

1. Personalized Products

Many Dearly Kindled candles are customized with names, dates, messages, or other information provided by the customer.

Because personalized products are made specifically for the individual order, customized products generally cannot be returned simply because the customer changes their mind or no longer wants the item.

This restriction does not affect your rights regarding products that arrive damaged, defective, incorrect, or materially different from what was ordered.

2. Before You Place Your Order

Please carefully review all customization information before submitting your order.

This includes:

• Names
• Spelling
• Dates
• Messages
• Initials
• Personalization selections
• Fragrance selection
• Quantity
• Product size
• Shipping information

Once a personalized order enters production, changes may not be possible.

3. Customer Personalization Errors

Dearly Kindled is not responsible for spelling mistakes, incorrect dates, incorrect names, or other customization information submitted incorrectly by the customer.

For example, if you submit:

“Sarah”

but intended to submit:

“Sara”

the resulting product will be made according to the information provided at checkout.

Please carefully check your personalization details before completing your purchase.

4. Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate your request if production has not started.

Once a personalized product has entered production, cancellation or modification may no longer be possible.

5. Damaged Products

If your candle arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Order number
• Name
• Email address
• Description of the damage
• Clear photographs of the product
• Photographs of the packaging, if applicable

We may request additional information to investigate the issue.

If the product is confirmed to have been damaged during delivery, we may provide an appropriate replacement, refund, or other resolution.

6. Incorrect Product

If you receive a product that does not match your order, please contact us promptly.

Examples include:

• Incorrect candle
• Incorrect quantity
• Incorrect fragrance
• Incorrect personalization caused by our production error
• Product materially different from what was ordered

Please provide photographs and your order details so that we can investigate.

7. Manufacturing Defects

If your candle arrives with a manufacturing defect, please contact us.

We will review the issue and, where appropriate, provide a replacement or refund.

Normal characteristics of handmade or hand-poured candles are not necessarily considered defects.

Minor variations in:

• Color
• Texture
• Surface appearance
• Fragrance intensity
• Wax finish

may occur because our candles are individually made.

8. Returns

Due to the personalized nature of our products, returns may not be accepted for customized candles simply because the customer has changed their mind.

For non-personalized products, any applicable return eligibility will be determined based on the product and circumstances of the order.

9. Refunds

If your refund is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

10. Partial Refunds

In certain circumstances, a partial refund may be offered depending on the nature of the issue.

Any partial refund will be determined on a case-by-case basis.

11. Replacement

Where appropriate, Dearly Kindled may choose to provide a replacement instead of a refund.

For personalization errors caused by Dearly Kindled, we may offer to remake and resend the affected product.

12. Shipping Costs for Returns

If a return or replacement is required because of an error made by Dearly Kindled or because the product arrived damaged or defective, we will determine the appropriate shipping resolution.

For customer-requested returns or other circumstances not caused by Dearly Kindled, the customer may be responsible for applicable return shipping costs.

13. Refunds for Undelivered Orders

If an order is returned to us because of an incorrect or incomplete address provided by the customer, please contact us.

Additional shipping charges may apply if you request that the order be shipped again.

14. How to Request a Refund or Replacement

Please contact Dearly Kindled through our Contact page.

Include:

Order Number:
Name:
Email Address:
Reason for Request:
Photos/Videos: Where applicable

Please do not send products back without receiving return instructions from our team.

15. Contact Us

If you have questions about our Refund Policy, damaged products, personalization issues, or replacements, please contact us through our website.

Dearly Kindled
Website: https://dearlykindled.com/