Privacy Policy

Last Updated: August 26, 2026

At Dearly Kindled, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our products, personalize a candle, or contact us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

By using Dearly Kindled, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect information that you provide directly to us.

This may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Payment-related information
• Personalized names, messages, dates, or other customization details
• Information provided when contacting customer support
• Product preferences and order history

For personalized candle orders, we may need to collect the exact wording, names, dates, messages, or other information you submit for customization.

2. Automatically Collected Information

When you browse our website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Products viewed
• Referring website
• Date and time of visits
• General website usage information

This information helps us understand how visitors use our website and improve the performance and functionality of our store.

3. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Create personalized products according to your submitted information
• Process payments
• Ship your purchases
• Provide order confirmations and updates
• Respond to customer inquiries
• Process returns or refunds where applicable
• Improve our website and products
• Prevent fraud and unauthorized transactions
• Maintain business and transaction records
• Send promotional communications when you have opted in
• Comply with applicable legal obligations

4. Personalized Information

When you purchase a personalized candle, you may provide information such as:

• Names
• Initials
• Dates
• Short messages
• Dedications
• Special occasions
• Other customization details

This information is used to create and fulfill your personalized order.

We recommend that you do not submit sensitive personal information that is not necessary for the customization of your product.

5. Payment Information

Payments may be processed through third-party payment providers.

Dearly Kindled does not generally have access to your complete credit or debit card details.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Remember your shopping cart
• Maintain account sessions
• Remember preferences
• Understand website usage
• Improve website functionality
• Analyze website performance
• Support marketing activities where applicable

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

We may use trusted third-party services to help us operate our business, including services related to:

• Payment processing
• Website hosting
• Shipping
• Order fulfillment
• Analytics
• Email communication
• Customer support
• Fraud prevention
• Marketing

These service providers may access information only as necessary to perform their services.

8. Marketing Communications

If you subscribe to our email communications, we may send you:

• New product announcements
• Special offers
• Discounts
• Promotions
• Seasonal collections
• Store updates

You can unsubscribe from marketing emails at any time using the unsubscribe option included in the email.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary.

9. Information Security

We take reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders
• Provide customer service
• Maintain business records
• Process returns and refunds
• Resolve disputes
• Prevent fraud
• Comply with legal requirements

Personal information may be deleted or anonymized when it is no longer reasonably required.

11. Your Privacy Rights

Depending on applicable law and your location, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Opt out of marketing communications
• Ask questions about how your information is processed

To make a privacy-related request, please contact Dearly Kindled through our Contact page.

12. Children’s Privacy

Our website is not intended for children who are not legally permitted to use online shopping services without appropriate consent.

We do not knowingly collect personal information from children in violation of applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the Last Updated date at the top of this page will be updated.

We recommend reviewing this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the Contact page on our website.

Dearly Kindled
Website: https://dearlykindled.com/