Shipping Policy
Shipping Policy
Shipping Policy
Last Updated: August 26, 2026
At Dearly Kindled, each personalized candle is prepared with care and attention to detail.
Because personalized products require customization before they can be shipped, processing times may differ from standard ready-to-ship products.
1. Order Processing
After your order is successfully placed, we review the information provided, including your personalization details.
Personalized products may require additional preparation time because they are made specifically for your order.
Processing times may vary depending on:
- Product type
- Personalization requirements
- Order volume
- Product availability
- Seasonal demand
- Holidays
- Other circumstances affecting production
2. Personalized Candle Processing
Please make sure all personalization information is correct before submitting your order.
This includes:
- Names
- Spelling
- Dates
- Messages
- Initials
- Fragrance selection
- Quantity
Once an order has entered production, changes may not be possible.
3. Shipping Time
Delivery times vary depending on the shipping destination, carrier, order processing time, and other circumstances.
Any estimated delivery time shown during checkout or communicated after purchase is an estimate and should not be considered a guaranteed delivery date.
Unexpected delays can occur because of:
- Weather
- Carrier delays
- Holidays
- High order volumes
- Incorrect addresses
- Customs processing
- Other circumstances outside our control
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout.
Shipping promotions may be offered from time to time and may be subject to specific conditions.
5. Order Tracking
When tracking information is available, it may be provided through your shipping confirmation or order information.
Tracking information may take some time to become active after the carrier receives the package.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
Please carefully verify:
- Full name
- Street address
- Apartment/unit number
- City
- State
- ZIP/postal code
- Phone number where required
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be shipped again.
7. Lost Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
- Checking around your delivery location.
- Checking with household members or neighbors.
- Contacting your building management where applicable.
- Contacting the shipping carrier.
- Contacting Dearly Kindled if the issue remains unresolved.
We will make reasonable efforts to assist with delivery-related issues.
8. Damaged Packages
If your package arrives damaged, please photograph the package and product before disposing of the packaging.
Contact us as soon as possible and provide:
- Order number
- Photos of the shipping package
- Photos of the candle
- Description of the damage
This information may be required to determine the appropriate resolution.
9. International Orders
If international shipping is offered, the customer may be responsible for:
- Customs duties
- Import taxes
- Brokerage fees
- Other destination-country charges
These charges vary by country and may be collected separately from the purchase price.
10. Customs Delays
International orders may be delayed due to customs processing.
Customs processing times are outside Dearly Kindled’s control.
11. Multiple Shipments
Some orders may be shipped in multiple packages depending on product availability and fulfillment arrangements.
You may therefore receive separate tracking information for different items within the same order.
12. Order Changes
If you need to change your shipping address or other order information, please contact us immediately.
We cannot guarantee that changes can be made after the order has entered production, fulfillment, or shipping.
13. Delivery Delays
Dearly Kindled is not responsible for delays caused by circumstances outside our reasonable control.
If your package is significantly delayed, please contact us so we can help investigate the shipping status.
14. Contact Us
For questions about shipping, delivery, tracking, or your order, please contact us through the Contact page.
Dearly Kindled
Website: https://dearlykindled.com/
