Terms of Service

Terms of Service

Last Updated: August 26, 2026

Welcome to Dearly Kindled.

These Terms of Service govern your use of the Dearly Kindled website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Dearly Kindled

Dearly Kindled creates and sells candles designed for gifting, celebrations, relaxation, and meaningful occasions.

Our products may include personalized candles featuring:

• Custom names
• Personalized messages
• Dates
• Initials
• Couple designs
• Birthday designs
• Anniversary designs
• Gift candles
• Different fragrance options

Our product range and customization options may change from time to time.

2. Using Our Website

You agree to use the Dearly Kindled website only for lawful purposes.

You must not:

• Use the website for fraudulent purposes
• Attempt unauthorized access to our website or systems
• Interfere with website functionality
• Upload malicious software
• Abuse promotional offers
• Copy or misuse website content
• Violate applicable laws or regulations
• Use another person’s information without authorization

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, fragrances, personalization options, prices, and other information are accurate.

However, product appearance may vary slightly because our candles are individually prepared.

Minor variations in:

• Color
• Wax texture
• Surface appearance
• Label positioning
• Fragrance characteristics
• Packaging

may occur.

These variations do not necessarily indicate that a product is defective.

4. Personalized Products

Personalized products are created using information submitted by the customer.

You are responsible for reviewing all personalization information before placing your order.

This includes:

• Names
• Spelling
• Dates
• Messages
• Initials
• Other custom text

Dearly Kindled is not responsible for errors resulting from incorrect information submitted by the customer.

5. Custom Content

By submitting names, messages, photographs, or other customization information, you confirm that you have the right to provide that information for use in your order.

You agree not to submit content that:

• Is unlawful
• Infringes another person’s intellectual property rights
• Contains malicious material
• Is abusive or threatening
• Violates another person’s privacy
• Is intended to impersonate someone unlawfully

We reserve the right to refuse customization requests that violate applicable laws or our reasonable content standards.

6. Product Availability

Products and personalization options are subject to availability.

We reserve the right to:

• Change products
• Modify product designs
• Discontinue products
• Change fragrance options
• Limit quantities
• Update customization options

If a product becomes unavailable after an order is placed, we may contact you to discuss an appropriate alternative or resolution.

7. Pricing

Product prices may change at any time.

We reserve the right to correct pricing, product, or technical errors.

If an order is placed at an incorrect price due to an obvious error, we may contact you before processing the order.

8. Orders

Placing an order does not necessarily guarantee acceptance.

We reserve the right to refuse or cancel an order when reasonably necessary, including in situations involving:

• Suspected fraud
• Payment problems
• Product availability
• Incorrect pricing
• Technical errors
• Abuse of promotional offers
• Other legitimate business reasons

If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded.

9. Payment

Payment must be successfully completed through an available payment method during checkout.

You confirm that you are authorized to use the payment method provided.

Payment processing may be handled by third-party payment providers.

10. Order Cancellations

Personalized orders may begin production shortly after they are placed.

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before production begins.

Once a personalized item has entered production, cancellation may not be possible.

11. Returns and Refunds

Returns, refunds, replacements, and damaged products are governed by our Refund Policy.

Because personalized products are made specifically for each customer, personalized items may not be eligible for return simply because the customer changed their mind.

This does not limit applicable consumer rights relating to defective, damaged, incorrect, or misdescribed products.

12. Shipping

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery dates are not guaranteed unless explicitly stated otherwise.

13. Candle Safety

Candles are products that involve an open flame and must be used responsibly.

Customers should always follow the safety instructions provided with the product and never leave a burning candle unattended.

Keep candles away from:

• Children
• Pets
• Flammable objects
• Drafts
• Curtains
• Other heat-sensitive materials

Always use candles according to the safety instructions supplied with the product.

Dearly Kindled is not responsible for damage caused by improper, negligent, or unsafe use of a candle to the extent permitted by applicable law.

14. Intellectual Property

The Dearly Kindled website and its original content may include:

• Brand name
• Logo
• Product photography
• Product descriptions
• Graphics
• Website design
• Text
• Videos
• Marketing materials
• Other original content

Such content is owned by or licensed to Dearly Kindled or the applicable rights holder.

You may not copy, reproduce, distribute, modify, sell, or commercially exploit our content without permission.

15. Reviews and Customer Content

If you submit a product review, testimonial, photograph, comment, or other content, you confirm that you have the right to submit it.

You should not submit content that is unlawful, misleading, defamatory, abusive, or infringing.

Where permitted by applicable law, you grant Dearly Kindled permission to use submitted content for legitimate business purposes, including displaying customer reviews and promoting our products.

16. Third-Party Services

Our website may use third-party services for:

• Payments
• Shipping
• Analytics
• Website functionality
• Marketing
• Email communication
• Customer support

Third-party services may operate under their own terms and privacy policies.

Dearly Kindled is not responsible for the independent policies or practices of third-party services.

17. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available
• Error-free
• Uninterrupted
• Completely secure
• Free from technical problems

We may temporarily suspend website access for maintenance, updates, security reasons, or other operational requirements.

18. Disclaimer

To the maximum extent permitted by applicable law, the Dearly Kindled website and its content are provided on an “as available” basis.

We do not guarantee that all website information will always be complete, accurate, current, or uninterrupted.

Nothing in these Terms is intended to remove or limit rights that cannot legally be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Dearly Kindled will not be responsible for indirect, incidental, special, or consequential damages arising from your use of the website or products where such liability cannot legally be imposed.

Nothing in these Terms limits liability where applicable law prohibits such limitation.

20. Changes to These Terms

We may update these Terms from time to time.

When changes are made, the Last Updated date will be updated at the top of this page.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Governing Law

These Terms shall be interpreted according to applicable law, while preserving any mandatory consumer rights and protections that may apply to customers in their jurisdiction.

23. Contact Us

If you have questions about these Terms of Service, please contact Dearly Kindled through the Contact page on our website.

Dearly Kindled
Website: https://dearlykindled.com/